FAQs

FAQ Categories

Category

Category

How do you sell your popcorn?

Depending on your needs, our gourmet popcorn is sold by the bag and in popcorn tins.

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Where are your stores located?

Currently we have three retail locations within the Dallas Metroplex. Address information and maps are available on our locations page.

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Are custom flavors available?

Absolutely! We enjoy the challenge of flavor requests. If it's possible, we'll sure try to find a way to create exactly what you need. And, just a heads up, the more lead time, the better. Contact us for more information about custom flavors.

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Can I order more than one flavor in a tin?

Yes, depending on the size of the popcorn tin, you can order multiple flavors and they will be separated by dividers or packaged in individual cellophane bags.

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Can I get a refill for a tin I purchased previously?

Yes and no. While we do not specifically offer refills for our popcorn tins, you can order popcorn by the bag to refill your tin with any combination that you would like.

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How do I keep my popcorn fresh?

Generally, our product(s) will remain fresh for about 30 days.  We suggest you do not open your product(s) until you are ready to eat it; do not expose the product(s) to adverse weather conditions such as humidity and heat; once opened, store all product(s) in an air-tight container at room temperature; do not refrigerate, freeze, reheat, or microwave any Uptown Popcorn product(s).

Under these conditions, each category below will remain fresh approximately the following number of days

- Classic: 7 days
- Savory: 7 days
- Candied: 30 days
- Popcorn & Nut Blends: 30 days
- Signature: 30 days
- Uptown Special: 30 days
- Caramel: 30 days
- Kettle: 14 days

The above dates are for the freshest product, however, our customers state that our popcorn is fresh well beyond these recommended date ranges.

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Where can I find nutritional information about your popcorn?

Our gourmet popcorn is made from the very best ingredients. See our Allergen Information page for details.

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What can delay my order?

Legal holidays, inclement weather and unexpected circumstances could delay order processing. Because our product is freshly handmade in small batches, delays may occur in processing your order; however, our goal is to ship within 24 hours of receiving your order.

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How do I use a promotion code?

Enter promotion codes at checkout.

Offer valid on purchases through date listed in offer. Offer not valid in Uptown Popcorn stores. Cannot be applied to previous or pending purchases. Offer not valid for taxes, shipping, handling, gift certificates/cards or payment on any credit card account. Offer cannot be combined with any other offer, and is VOID if altered, reproduced or unauthorized. Not redeemable for cash or credit, and lost or stolen offers will not be replaced. Original offer required for redemption.

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Is the web site secure?

Uptown Popcorn is a Secured Site that protects its customers’ confidential information using FoxyCart services. Specifically designed and tested for its communication value, the Secured Seal indicates to online shoppers and other site visitors that Uptown Popcorn has chosen the very best SSL solution to help protect their credit cards and other confidential information. For additional information, please review our privacy policy and our terms and conditions.

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How do I cancel my order?

Once your order is placed, we will not be able to cancel the order.

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What happens if a tin design runs out of stock?

In the rare event that your tin selection is unavailable at shipment date, Uptown Popcorn will contact you, via the provided email address associated with the order, to determine the appropriate substitution.

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Will I receive an order confirmation email?

We will automatically send you an email to the provided email address associated with the order. You will also receive a tracking number via email after the shipment has been picked up by FedEx. To ensure that you receive all of our emails, and they are not directed to the spam folder, we suggest that you add our email address to your address book or trusted sender list.

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What type of payment do you accept?

Uptown Popcorn accepts Visa, MasterCard, American Express, and Discover Card.

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Will I be able to add a gift message to my order?

Yes. When placing your order there is a box to enter your gift message located under the credit card field, and it will appear on the address label.

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Will the gift recipient receive any paperwork showing the price of the product?

No, they will receive only the popcorn and/or gift and a gift message if you created one.

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Can I change the delivery address after my order is placed?

Once your order is placed, we will not be able to change the delivery address.

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What do you do with information you collect about me and my orders?

Please see our privacy policy.

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Do you accept phone orders?

Yes, at the following number: 214-265-0200.

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Do you franchise?

contact@uptownpopcorn.com

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8687 North Central Expressway, Suite 2316, Dallas, TX 75225 Phone 214.265.0200
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